ZTC Logo

Zawawi Trading Company LLC

The Growth Engine of the Sultanate in the true sense! ZTC has built successful collaborative business models to bring quality services and products from around the world to Oman. Representing some of the the world's most reputed brands - many belonging to the Fortune 500 companies.

Zawawi Trading Company LLC

Company Profile

From humble beginnings in 1972, dealing in gas cookers, typewriters, air-conditioners, Zawawi Trading Company LLC. is now one of the leading multi-faceted companies in Oman holding exclusive trading licenses for some of the world’s most renowned companies. This sums up the commendable growth route of Zawawi Trading Company LLC (ZTC) over the past 40 years. With the acquisition of Daimler AG (erstwhile Mercedes-Benz) agency towards the end of 1972, ZTC has since formed one of the strongest and most trustworthy business relationships in Oman. Today, four decades later, ZTC is a multi-divisional company, running five full-fledged operating divisions:

AUTOMOTIVE DIVISION

Over the years the company has grown from strength to strength and today, as the exclusive distributor for the entire range of Mercedes-Benz cars and Commercial Vehicles in Oman, it is one of the largest automotive dealers and market leaders in the executive and luxury car segment in the Sultanate of Oman.

ZTC currently operates Mercedes-Benz showrooms in Muscat, Sohar and Salalah as well as commercial vehicles aftersales facilities in Sohar and Haima to provide prompt and expert services to Mercedes-Benz owners.

 

 

 

New Car Sales – The Showroom

New showroom front view1

The Mercedes-Benz showroom is a true landmark in the automotive trade in the Sultanate, combining high quality standards set by Mercedes-Benz with the traditional Omani building design philosophy. The Muscat showroom underwent a complete redesign which was unveiled in 2012. The facelift includes a new extended passenger car showroom and customer area, dedicated pre-owned Proven Exclusivity area and an air conditioned passenger car Active Service Bay with revamped integrated reception area. The Active Service Bay allows ZTC customers to look on in total comfort as their vehicles undergo world class servicing by Mercedes-Benz certified technicians.

The showroom also has a dedicated AMG space and a customer lounge with Mercedes-Benz lifestyle accessories on display. Above all, the Mercedes-Benz Muscat showroom provides customers with friendly, unobstructed surroundings to allow for ease of movement and also maximum flexibility in arranging the cars on consumer display. We look forward to welcoming you!

Contact Details:
Sales Toll Free No.: +968 80077333
Tel: +968 24659222
E-mail: sales@mercedes-benz.co.om
Website: www.mercedes-benz.co.om

 

Proven Exclusivity – Certified Pre-Owned Cars

ZTC also offers a wide range of certified pre-owned Mercedes-Benz cars under its ProvenExclusivity Program.

All cars undergo a thorough quality check by certified Mercedes-Benz technicians before they are offered for sale in order to consistently deliver the highest standards of quality and safety to our customers.

Contact Details:
Toll Free No.: +968 80077333
Tel: +968 24659222
E-mail: sales@mercedes-benz.co.om
Website: www.oman.pe-mb.com/

 

After-Sales (Service)

ZTC’s Mercedes-Benz Service Centre provides customers with premium service for Mercedes-Benz passenger cars and commercial vehicles. Most of the technicians, supervisors and customer-attending staff have received training from Mercedes-Benz – either in-house, at the Regional Centre in U.A.E., or at the factory in Germany.

The workshop has state-of-the-art facilities to match the product requirements. This includes site assistance for customers, courtesy car scheme, mobile workshop for on-the-spot attention, servicing at the customer’s location for major fleet owners, drop-off service to customers leaving their vehicles at the workshop, as well as free technical inspection and repair estimates if the jobs are carried out at the workshop.

The whole experience of car servicing at Zawawi has been raised to set a whole new standard at the Muscat showroom and the Active Bay Service Area offers customers a unique aftersales facility. Mercedes-Benz owners can enjoy their favourite refreshment and keep an eye out for their car while it’s being serviced by Zawawi’s qualified technicians. Car servicing is now a pleasure and no longer a chore!

On the commercial vehicle side of the after sales business, ZTC proudly boasts state of the art new service facilities in Sohar and Haima, bringing prompt, expert maintenance to Mercedes-Benz commercial vehicle owners. In addition, a mobile workshop will bring peace of mind to customers within a 150 km radius of Haima including Muhuth and Duqum.

Contact Details:
Service Toll Free No.:+968 80079777
E-mail: service.appointments@mercedes-benz.co.om
Website: www.mercedes-benz.co.om

 

Spare Parts Division

ZTC’s Mercedes-Benz Spare Parts Division supplies a complete range of genuine parts for Mercedes-Benz passenger cars, commercial vehicles, industrial engines and buses.

Apart from spare parts, the division also provides various Mercedes-Benz lifestyle accessories and specialised equipment, ensuring that customers are provided with the finest auto parts and accessories.

Only genuine branded parts are 100% safe and precisely engineered for Mercedes-Benz vehicles. Mercedes-Benz invests heavily into the tooling and equipment needed to produce the replacement parts for all Mercedes-Benz vehicles. Fake parts will not last as long as their original counterparts and can cause serious damage to the vehicle, resulting in the much higher end cost. Therefore, only genuine Mercedes-Benz parts, designed and tested by the manufacturer, can be found at Zawawi Trading Company.

Mercedes-Benz genuine parts and accessories offer you:

  • Long-term value and durability
  • Manufacturer’s warranty
  • Peace of mind
  • Safety for all vehicle occupants

Contact Details:

Tel: 24659555
E-mail: mbparts@mercedes-benz.co.om
Website: www.mercedes-benz.co.om

Commercial Vehicles

With one of the most popular truck ranges available for sale in Europe and the Middle East, the Mercedes-Benz range of trucks has always epitomized the level of quality associated with a premium auto manufacture.

Covering the complete range of commercial vehicles offered from the Daimler organization, at ZTC we are proud to offer transport solutions for any company requirement. From Viano MPV units, through the mid-range Atego, to the heavy truck models of the multiple award-winning Actros range, you can be assured that Mercedes-Benz has the right vehicle for the job.

In addition to the standard range of commercial vehicles, ZTC also offers a complete range of specialist vehicles specifically designed to offer unbeatable performance in a wide range of challenging environments. The Unimog and Zetros range of all-wheel drive trucks offer viable transport solutions in the harshest of conditions.

Bus products are also offered to the Oman market, with high quality European coaches being offered from evokes.

With the introduction of the Freightliner product from the USA, Zawawi Trading is now in a position to offer one of the most economical and cost effective vehicles within the mid to heavy range. The versatility of the chassis allows a multitude of options to be built onto this Mercedes-powered vehicle.

When talking about heavy trucks, Zawawi Trading comes into its own, with the pre-eminent Actros chassis from Mercedes-Benz. A multi award-winning chassis, the Actros epitomizes the solid work performance of a German built product. In addition, and introduced to Oman for the first time in 2012, the Western Star range of vehicles offers the highest payload and productivity of any heavy truck in the market today.

With an extensive range of vehicles, class leading aftersales and a customer orientated outlook, Zawawi Trading is the no.1 choice for all your commercial vehicle needs. With three current dealership locations in Muscat, Sohar and Salalah, and CV After-Sales facilities in Haima and Sohar, , ZTC are comfortably able to offer a wide range of After Sales services to both fleet and retail operators alike.

Contact Details:
Tel.: Muscat: 24659380, Sohar: 26840630, Salalah: 23212159, Haima: 23436367
E-mail: ztccv@mercedes-benz.co.om
Website: www.oman.trucks.mercedesbenzme.com

Company Address:
Zawawi Trading Co. L.L.C
Automotive Division
P.O. Box No. 58, Muscat, Postal Code. 100

 MTU DIVISION

Zawawi Trading Company, now for over 3 decades have been the authorized Sales and Service Partner of MTU Products and Services.

Sales and marketing activities of MTU and MTU Onsite Energy product lines is firmly backed by our commitment to provide world class in country after sales support, which includes a new office cum workshop with well-stocked spare parts and state of the art equipment and MTU trained and certified engineers and technicians who are capable of handling any complex service issues locally.

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Our customer base includes public and private sector organization, including Royal Navy of Oman, Royal Oman Police, ROP-Coastguard, Royal Yachts, Port Services Corporation, National Ferries Company, RAECO, Civil Defense, PAEW, Banks, Hotels, Malls and many other ministries and contractors.

MTU and MTU Onsite Energy are the leading brands of Rolls-Royce Power Systems Gmbh and in a history spanning more than 100 years, have been responsible for innovation and technological progress.

2business unit supplies engines and propulsion systems for ships, for heavy land, rail and defense vehicles and for the oil and gas industry. For more information, visit www.mtu-online.com/mtu.

 

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1business unit supplies power generation systems for emergency, prime and continuous power, as well as cogeneration power plants. For more information, please visit www.mtuonsiteenergy.com

 

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Contact Details:
Aju Oommen – General Manager (MTU Division)
Direct : +968 24659345 / Tel : +968 24659200 ext. 345 / Fax : +968 24659497 / Email: aju.ztc@omzest.com

 


UTILITIES DIVISION 

The Utilities Division is based on a novel combination of high-tech industrial products and service agencies. It is focused on the sale and marketing of products and service from worldwide principal’s in the field of Power Transmission & Distribution, Corrosion protection, heat tracing, BMS system, access controls and EPC / O&M for water based industry. The division is also involved in project related sales of its multitude of products like PABX systems, Payphones, Point of Sale Terminals, Military Communication Systems, Petrochemical Projects, Controls and Building Management Systems etc

Utilities
Products include:

Power: Transmission Line Hardware, Insulators, Sub-station Connectors, Surge Arrestors, Power / Distribution Transformers, MV / LV Switchgear, Tyco Electronics Raychem Cable Joint / Termination & Accessories (LV/MV/HV), FOC Accessories and Solar Energy Systems.
Oil & Gas: Tyco Thermal Heat Tracing systems, Leak Detection system, Down hole Heating System, Thermoplastic Heat Shrinkable Material, Internal and External Epoxy and Cathodic Protection of Pipeline and Tanks.
Water Systems: MS steel pipes, EPC Contracts and O&M for Water Desalination & Waste Water Treatment Plants.

·       Communication equipment, Instrumentation, Controls, BMS and HVAC products.
Included in the portfolio of offerings which this division represents in the Sultanate of Oman are Raychem, Berry plastics, Pentair thermal, Brush, Schneider Electric, Satchwell, Mitel IP Telephones, Hypercom, Jotron Radios, Zenitel, and Comsoft, to name a few.

With its diversified product range, this division caters to the needs of the majority of public and private sector organizations, including Ministry of Defense, Ministry of Transport & Communications, Royal Oman Police, Petroleum Development Oman, Oman Telecommunications Company, Diwan of Royal Court Affairs and various other Ministries and Contractors, as well as providing maintenance and support to ZTC’s internal communication systems.

JV with VA Tech Wabag: In a move to further strengthen and consolidate its leadership position in the Sultanate, Zawawi Trading Company (ZTC) has entered into a joint venture with VA Tech Wabag, a leading multinational corporation engaged in total water management. This agreement between ZTC and VA Tech Wabag taps into the ‘Operation and Maintenance’ business in the water space in Oman.

Contact Details
Muhammad Arif Mirza
General Manager – Utilities Division
Zawawi Trading Company LLC   

Rusayl Office
Tel        :    00 968 24446399 /24446920 /24446580
Fax      :     00 968 24446903
Email   :     Utiliites.ztc@omzest.com

Postal Address :
Post Box 259,  Postal Code 124
Road No. 8 – Rusayl Industrial Eastate
Sultanate of Oman


ENGINEERING & PROJECTS DIVISION

Engineering & Projects

The Engineering & Projects division specializes in the fields of  Marine Engineering and Agricultural Engineering.

In Marine Engineering the division is involved in sales and service of Marine  equipment like Marine vessels for military, commercial and leisure applications and water jet propulsion systems.

We represent shipyards like Rodman Polyships, Spain for GRP vessels, INCAT Australia for Aluminium  Catamarans. We also represent MJP water jet propulsion system from Sweden.

In association with our international principal Van Oord Gulf FZE, the division also undertakes turnkey projects in the field of Dredging and Reclamation.

Our customer base includes Public and Private sector organizations including Ministry of Defense, Royal Oman Police Coastguard, Royal Yachts, Port Services Corporation, National Ferries Company and a number of corporate houses and engineering contractors.

In the Agricultural Engineering the division represents Massey Ferguson tractors which were introduced in Oman four decades ago and since then have been the market leader with almost 80% share of the market.

The division also represents Daedong Tractors in small/compact range to meet the requirements of small farmers. In addition to this, the division has also commissioned small/ medium size turnkey projects such as Animal Feed Mill, Natural Fertilizer Plant, Milk Filling Line and Milking Parlor.

CONTACT DETAILS
Adarsh Taneja
Head-Engineering & Projects Division
Phone: 00968 24659381 Ext: 381
Fax: 00968 24659498/24560031
Email: aip.ztc@omzest.com


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