ZTC Logo

Zawawi Trading Company LLC

The Growth Engine of the Sultanate in the true sense! ZTC has built successful collaborative business models to bring quality services and products from around the world to Oman. Representing some of the the world's most reputed brands - many belonging to the Fortune 500 companies.

Zawawi Trading Company LLC

Company Profile

From humble beginnings in 1972, Zawawi Trading Company LLC (ZTC) is now one of the leading multi-faceted companies in Oman involved in Trading and Agency representations of some of the internationally renowned and leading brands in Sultanate of Oman with a commendable growth over the past 49 years. With the acquisition of Daimler AG (erstwhile Mercedes-Benz) agency towards the end of 1972, ZTC has since formed one of the strongest and most trustworthy business relationships in Oman. Today, four decades later, ZTC is a multi-divisional company, operating under four business divisions:


Over the years, the automotive division has grown from strength to strength and today, as the exclusive distributor for the entire range of Mercedes-Benz Cars and Commercial Vehicles in Oman, it is one of the largest automotive dealers and market leaders in the executive and luxury car segment in the Sultanate of Oman.

ZTC currently operates Mercedes-Benz showrooms in Muscat, Sohar and Salalah as well as commercial vehicles aftersales facilities in Sohar, Salalah and Haima to provide prompt and expert services to Mercedes-Benz owners.

New Passenger Car Sales

Mercedes-Benz Oman has set a new benchmark in its brand experience journey with the unveiling of its new flagship showroom in Muscat. The state-of-the art facility was officially inaugurated under the patronage of Brigadier (Rtd) Waleed bin Omar Al Zawawi. Customers in the Sultanate are among the first in the GCC to interact with the new global concept and engage with the brand virtually and in reality.

The design process took a holistic approach to the renovations ensuring an all-round new experience, with modernised reception, sales and service to delivery areas. From the comfortable seating spaces, customers can now explore the display of Mercedes-Benz products and services in their own time, drawing their attention to their own personal areas of preference. Designed in cooperation with the Mercedes-Benz Design Team, the showroom now feels like a place to encounter the brand family of Mercedes-Benz cars, and not just a point of sale.

The showroom also has a dedicated AMG space and a customer lounge with Mercedes-Benz lifestyle accessories on display.

Leading the industry through its commitment to superior customer service, Zawawi Trading Company received the following awards, presented by Mercedes-Benz Cars Middle East:

  • Best Target Achievement – 2015
  • General Distributor of the Year – SUV Sales 2015
  • Best Sales Performance – 2015
  • Best Social Media Activation – 2015
  • Best Customer Satisfaction Growth – 2016
  • Best Growth in AMG Sales – 2017
  • Best After-Sales Marketing – 2017
  • Best Mercedes-Benz recall completion rate – 2017 & 2018
  • Best Customer Experience – 2018
  • Best Mercedes-Benz Customer Experience Activation 2018: “She’s Mercedes” event
  • Distributor Retail Standards (DRS) Fulfillment 2018 for Mercedes-Benz
  • Best Mercedes-Benz Accessories and Collection Market 2018
  • Best Customer Retention – 2019
  • Best Retention Performance – 2020
  • Best People Development Award – 2020

Continuing to set industry benchmarks, Mercedes-Benz has won the ‘Oman’s Most Trusted Brand Award in the Luxury Car category in 2017, 2018 and 2019.

ZTC has achieved second place in the annual Overseas GD Award 2019 (combined Sales & Customer Services). This accolade is organized and presented by Daimler headquarters in Stuttgart and compares all the major Mercedes-Benz overseas distributors across the world.  This prestigious award has been achieved by all areas of our passenger car business in sales, service and parts across a number of performance criteria.

We look forward to welcoming you!

Contact Details:

Sales Toll Free No.: +968 80077333
Tel: +968 24659222
E-mail: sales@mercedes-benz.co.om
Website: www.shop.mercedes-benz-mena.com/oman/en/

Mercedes-Benz Certified Pre-Owned Cars

ZTC also offers a wide range of Mercedes-Benz Certified Pre-Owned cars. These cars come with minimum 12-months warranty, 24hrs roadside assistance and full service history. Service packages and finance options are also available along with the facility to trade-in your current vehicle.

All cars undergo a thorough quality check by certified Mercedes-Benz technicians before they are offered for sale in order to consistently deliver the highest standards of quality and safety to our customers.

Contact Details:
Toll Free No.: +968 80077333
Tel: +968 24659222
E-mail: sales@mercedes-benz.co.om
Website: www.usedmercedesoman.com

Mercedes-Benz Customer Service

ZTC’s Mercedes-Benz Authorized Service Centers provide customers with premium service for their Mercedes-Benz passenger cars and commercial vehicles. The team of qualified technicians, supervisors and customer-attending staff have received training from Mercedes-Benz, either in-house or at the Mercedes-Benz regional centre in U.A.E., or at the factory in Germany.

The workshop has state-of-the-art facilities to match the product requirements. This includes site assistance for customers, courtesy car scheme, mobile workshop for on-the-spot attention, servicing at the customer’s location for major fleet owners, drop-off service to customers leaving their vehicles at the workshop, as well as free technical inspection and repair estimates if the jobs are carried out at the workshop.

The experience of car servicing at Zawawi has been raised to set a whole new standard at the Muscat showroom with the Active Bay Service Area offering customers a unique aftersales experience. Mercedes-Benz owners can enjoy their favourite refreshment and keep an eye out for their car while it’s being serviced by Zawawi’s qualified technicians. Car servicing is now a pleasure and no longer a chore!

On the commercial vehicle side of the after sales business, ZTC proudly boasts state of the art service facilities in Muscat, Salalah, Sohar and Haima, bringing prompt, expert maintenance to Mercedes-Benz commercial vehicle owners. In addition, a mobile workshop brings peace of mind to customers within a 150 km radius of Haima including Muhuth and Duqum.

Contact Details:
Service Toll Free No.:+968 80079777
E-mail: service.appointments@mercedes-benz.co.om
Website: www.mercedes-benz-mena.com

Spare parts, Accessories & Collection items 

ZTC’s Spare Parts department supplies a complete range of genuine parts for Mercedes-Benz passenger cars, commercial vehicles, industrial engines and buses.

Apart from spare parts, the division also provides various Mercedes-Benz lifestyle accessories and specialised equipment, ensuring that customers are provided with the finest auto parts and accessories.

Only genuine branded parts are 100% safe and precisely engineered for Mercedes-Benz vehicles. Mercedes-Benz invests heavily into the tooling and equipment needed to produce the replacement parts for all Mercedes-Benz vehicles. Fake parts will not last as long as their original counterparts and can cause serious damage to the vehicle, resulting in the much higher end cost. Therefore, only genuine Mercedes-Benz parts, designed and tested by the manufacturer, can be found at Zawawi Trading Company.

Mercedes-Benz genuine parts and accessories offer you:

  • Long-term value and durability
  • Manufacturer’s warranty
  • Peace of mind
  • Safety for all vehicle occupants

Contact Details:
Tel:+968 24659555
E-mail: mbparts@mercedes-benz.co.om
Website: www.mercedes-benz-mena.com

Commercial Vehicles

With one of the most popular truck ranges available for sale in Europe and the Middle East, the Mercedes-Benz range of trucks has always epitomized the level of quality associated with a premium auto manufacture.

Covering the complete range of commercial vehicles offered from the Daimler organization, at ZTC we are proud to offer transport solutions for any company requirement. From V-Class, through the mid-range Atego, to the heavy truck models of the multiple award-winning the new Actros and Arocs range, you can be assured that Mercedes-Benz has the right vehicle for the job.

In addition to the standard range of commercial vehicles, ZTC also offers a complete range of specialist vehicles specifically designed to offer unbeatable performance in a wide range of challenging environments. The Unimog and Zetros range of all-wheel drive trucks offer viable transport solutions in the harshest of conditions.

Bus products are also offered to the Oman market, with high quality European coaches being offered from evokes.

When talking about heavy trucks, ZTC comes into its own, with the pre-eminent Actros and Arocs chassis from Mercedes-Benz. A multi award-winning chassis, the Actros and Arocs epitomize the solid work performance of a German built product.

With an extensive range of vehicles, class leading aftersales and a customer orientated outlook, ZTC is the no.1 choice for all your commercial vehicle needs. With three current dealership locations in Muscat, Sohar and Salalah, and CV After-Sales facilities in Sohar, Salalah and Haima, ZTC is comfortably able to offer a wide range of After Sales services to both fleet and retail operators alike.

Contact Details:
Tel.: Muscat:+968 24659292, Sohar: +968 26840630, Salalah: +968 22009200, Haima: +968 23436367
E-mail: ztccv@mercedes-benz.co.om
Website: https://trucks.mercedesbenzmena.com/oman/en/

Company Address:
Zawawi Trading Co. L.L.C
Automotive Division
P.O. Box No. 58, Muscat, Postal Code. 100


The Utilities Division is based on a novel combination of high-tech industrial products and service agencies. It is focused on the sales and marketing of products and services from International principal’s in the field of Power Transmission & Distribution, Corrosion protection, heat tracing, EPC / O&M for water & Sewerage based industry, Switchgears, MS pipes and Vacuum pumps etc. The division is also involved in project related sales from its multitude of products to cater to Petrochemical Projects, Desalination plants, Process plants etc.


Products include:

Power Industry: Transmission Line Hardware, Insulators, Sub-station Connectors, Surge Arrestors, MV / LV Switchgear, Tyco Electronics Raychem Cable Joint / Termination & Accessories up to 220KV (LV/MV/HV).

Oil & Gas: Tyco Thermal Heat Tracing systems, Leak Detection system, Down hole Heating System, Thermoplastic Heat Shrinkable Material, Internal and External Epoxy and Cathodic Protection of Pipeline and Tanks, Traclock tank insulation system, Skin heat trace system and Solar systems for oil and gas. etc.

Water Industry: MS pipes, EPC Contracts and O&M for Water Desalination & Waste Water Treatment Plants through Principal.

Vacuum Industry: Vacuum pumps, Side blower Channels, Sewerage treatment Aqua Pumps, complete Vacuum system etc.

With its diversified product range, this division caters to the needs of the majority of public and private sector organizations which includes Petroleum Development Oman, Oman Electricity Transmission Company, Rural Area Electricity Company and various other Ministries and EPC Contractors.

JV with VA Tech Wabag India: In a move to further strengthen and consolidate its leadership position in the Sultanate, ZTC has entered into a joint venture with VA Tech Wabag, a leading multinational corporation engaged in total water management and solutions. This agreement between ZTC and VA Tech Wabag taps into the “Operation and Maintenance” business in the water space in Oman.

Contact Details
Muhammad Arif Mirza
General Manager – Utilities Division
Zawawi Trading Company LLC

Rusayl Office
Tel        :  +968 24446399 /+968 24446920 /+968 24446580
Fax      :   +968 24446903
Email   :   utilities.ztc@omzest.com

Postal Address
Post Box 259,  Postal Code 124
Road No. 8, Rusayl Industrial Estate
Sultanate of Oman


Engineering & Projects

The Engineering & Projects division specializes in the fields of  Marine and Agricultural Engineering.

In Marine Engineering , the division is involved in sales and service of Marine  equipment like Marine vessels for military, commercial and leisure applications and water jet propulsion systems.

We represent shipyards like Rodman Polyships, Spain for GRP vessels, INCAT Australia for Aluminium  Catamarans. We also represent MJP water jet propulsion system from Sweden.

In association with our international principal Van Oord Gulf FZE, the division also undertakes turnkey projects in the field of Dredging and Reclamation.

Our customer base includes Public and Private sector organizations including Ministry of Defense, Royal Oman Police Coastguard, Royal Yachts, Port Services Corporation, National Ferries Company and a number of corporate houses and engineering contractors.

In the Agricultural Engineering the division represents Massey Ferguson tractors which were introduced in Oman four decades ago and since then have been the market leader with almost 80% share of the market.

The division also represents Daedong Tractors in small/compact range to meet the requirements of small farmers. In addition to this, the division has also commissioned small/ medium size turnkey projects such as Animal Feed Mill, Natural Fertilizer Plant, Milk Filling Line and Milking Parlor.

Adarsh Taneja
Head-Engineering & Projects Division
Phone: +968 24659381 Ext: 381
Fax:+968 24659498/+968 24560031
Email: aip.ztc@omzest.com


“Leading the way to support digitalization for an intelligent and connected world”

ZTC ICT is an established entity with a promising line-up of industry leaders bringing with them vast experience and industry knowledge to cater for our client’s need for better and proven ICT products, solutions and services.

Our Expertise

  • ICT Solutions & Services
  • Network Infrastructure
  • Network Security
  • Network Energy
  • Internet of Things (IoTs)
  • Enterprise Solutions
  • Telecom Solutions
  • Information & Cyber Security
  • Cloud Services
  • Data Centre Solutions
  • Microsoft and SAP Services

Our Partners

Belongs to a prestigious and well-known business group in Oman Omar Zawawi Establishment (OMZEST)

www.omzest.com | ict.ztc@omzest.com | Tel: (+968)24659200 | Mob: (+968)71777300 | PO Box 58, Postal Code 100, Muscat, 

Contact Details
Dr. Maqbool Al Maimani
Chief Operating Officer
Information & Communication Technology (ICT)
Zawawi Trading Co. LLC
Tel Direct: +968-24659272
GSM: +968-71777300
Email: maqbool.ztc@omzest.com
P.O.Box: 58 P.C: 100, Muscat,
Sultanate of Oman

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